SHIPPING AND PAYMENT

We send international orders by courier companies FEDEX, DHL or DPD from POLAND. The cost of this service is according to the tariffs of the carrier companies and is paid when ordering the goods. There are no customs payments for delivery on the territory of the EU.

Due to the military aggression against UKRAINE, we do not deliver to RUSSIA and BELARUS

WORLDWIDE SHIPPING

We send orders by delivery company "UKRPOSHTA" or "DHL". The cost of this service is calculated according to the tariffs of the delivery company and is paid when ordering the goods.

Delivery across Russia and the world:

All goods are sold exclusively for 100% prepayment. When making a purchase of selected products on the website of the online store or at one of the points of sale, you can choose one of the following payment methods.

Payment

If you have any complaints or questions, please write to us at elegance.lingerie.ua@gmail.com

Return and exchange

Cash
You can pay in cash during a personal visit and pick-up from our outlets.

By MasterCard or Visa
You can pay for the goods by card at our points of sale.

WayForPay
You can pay for goods in our online store through the WayForPay service using Visa, Mastercard, Google Pay or Apple Pay.

The Buyer has the right to return or exchange the received product of good quality for a similar one within 14 (fourteen) calendar days from the date of receipt of the Product, excluding the day of purchase, provided that all the following conditions are met in aggregate: - The product has not been used, its presentation, consumer properties, seals, labels, as well as the payment document issued to the Buyer along with the sold product have been preserved. - The product is absent from the list of goods defined in Appendix No. 3 to the Resolution of the Cabinet of Ministers of Ukraine dated March 19, 1994 No. 172 "On the Implementation of Certain Provisions of the Law of Ukraine" On Protection of Consumer Rights "as not subject to exchange and / or return (for example, underwear, hosiery -socks and others). The buyer is not entitled to return or exchange proper quality underwear and hosiery under any circumstances.